Terms of service

1. Introduction

Welcome to Eternal Cheveux . By using our website www.eternalcheveux.com and purchasing our products, you agree to these Terms of Service (“Terms”). Please read them carefully before making a purchase.

2. Eligibility

By using our website and services, you confirm that you are at least 18 years old or have permission from a legal guardian.

3. Products & Orders
• We specialize in selling raw Indian hair. Due to the nature of our products, slight variations in texture and color may occur.
• All orders are subject to availability. If a product is out of stock, we will notify you as soon as possible.

4. Pricing & Payments
• Prices are listed in shop selection and are subject to change without notice.
• We accept payments via
Zelle
Cash app
PayPal
Credit card/ debit card
Klarna after pay
Affirm
Sezzle payment
• Payment must be made in full before order processing.

5. Shipping & Delivery
• Orders are processed within 1-3 business days after payment confirmation.
• Shipping times vary based on location and carrier services. We are not responsible for delays caused by carriers.
• Customers are responsible for providing accurate shipping information.

6. Returns & Exchanges
• Due to the nature of raw Indian hair, all sales are final.
• We do not accept returns or exchanges unless the product is defective or incorrect.
• If you receive a defective or incorrect item, contact us within 1-2 business days of delivery with proof (photos/videos).
And the reason of your return.

7. Refund Policy
• Refunds are only issued for defective or incorrect items.
• Refund requests must be made within 5 days of receiving the order.
• Refunds will be processed within 5 business days to the original payment method.

8. Privacy Policy

Your personal information is protected under our Privacy Policy. We do not sell or share your data with third parties.

9. Intellectual Property

All content on our website, including images, text, and branding, is the property of [Your Business Name] and may not be copied without permission.

10. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

11. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions regarding these Terms, contact us at:
Email: eternalhaircompany@gmail.com
Address: Eternal Cheveux llc 1441 woodmont LN NW #1701
Atlanta, GA 30318